Support

A record scanned as the wrong pressing

Open the record and use “Wrong match?” to pick from other pressings of the same release. Cover art is often shared across pressings, so catalogue number and matrix are the reliable way to tell them apart.

Prices look wrong or are missing

Values come from Discogs. Connecting your own free Discogs account in Settings gives more accurate figures, because it unlocks the suggested-price data tied to your account. Records with no recent sales may show no value at all.

Managing or cancelling a subscription

The app store bills you, not us. On iPhone, open the Settings app and go to your Apple Account → Subscriptions. On Android, open the Google Play Store, tap your profile picture, then Payments and subscriptions → Subscriptions. Cancelling stops the next renewal; access continues until the period you have paid for ends.

Deleting your Wax Vault account and data

To delete your account and everything in it:

1. Open Wax Vault and sign in.
2. Go to Settings.
3. Tap Delete Account and confirm.

You can also email support@wax-vault.com from the address on the account and ask us to delete it. We action requests within 30 days.

What is deleted: your profile, name and email address, every record in your collection, your crates, storage units, wishlist, public profile, comments, friend connections and any images you uploaded. Deletion is permanent and cannot be undone — export your collection first if you want to keep a copy.

What is kept: nothing that identifies you. Purchase records are held by Apple or Google, not by us, and subscription receipts we are legally required to retain for tax purposes are kept for six years with no personal details attached. Backups are overwritten on a rolling 30-day cycle, so a copy of deleted data can persist in backup for up to 30 days before it is gone for good.

Deleting individual records, crates or your public profile, without deleting your account, is done in the app on each item.